Privacy Policy

We take your privacy seriously

Expeditions.com and au.expeditions.com  Privacy Policy

Effective and Last Updated: February 9, 2017

This website is owned and operated by Lindblad Expeditions. We are committed to protecting the privacy of our visitors while they interact with the content, products and services on this site, including mobile applications, as applicable (collectively, the “Site”).  This Privacy Policy applies to the Site only. It does not apply to information we collect from you offline or to other websites to which we link.  Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it, and how that information is used. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site. Your use of the Site is also governed by our Terms of Use.

1)  Information Collected
We collect two types of information from you: i) information that you voluntarily provide to us through our email and brochure/DVD sign-ups, and through a voluntary registration process when you request a reservation; and ii) information that is automatically collected through your web browser and automated tracking mechanisms.

  • Voluntary Information.

In order to request a reservation on our Site we will collect personal information about you. The information will include your name, mailing address, email address, phone number, date of birth, and credit card information. You can also submit user generated content, such as photos that you submit to our Site.

By requesting a reservation with us, you consent to the use and method of disclosure as described in this Privacy Policy.

Lindblad Expeditions will use the information you provided in your reservation request in order to: process your request, bill you for your deposit, provide you with documents needed for your voyage, and communicate with you regarding your voyage and to communicate with you in the future about our products and services. 

We collect personally identifiable information when you choose to use certain other features of the Site, including: i) consenting to receive email, and ii) consenting to receive our brochures and DVDs via mail. When you choose to use these additional features, we require you to provide your contact information, such as name, address, email address and phone number. Occasionally, we may also request information such as your travel preferences and other interests which will help us better serve you and our others users in the future.

  • Information Collected Automatically Through Your Browser
    • Cookies, Pixels and Other Tracking Technologies

Our site uses cookies, pixels (also called web beacons) and other tracking technologies.  Cookies are small data files that contain a string of characters, such as an anonymous unique browser identifier. Cookies are stored on your computer or other device and act as (usually unique) tags that identify your device. Our servers send your browser or device a cookie when you visit the Site, and our advertising providers may do the same on their websites or through their multi-site platforms. A pixel tag (also commonly known as a web beacon or clear GIF) is an invisible 1 x 1 pixel that is placed on certain web pages. When you access these web pages, pixel tags generate a generic notice of the visit and permit us to set or read our cookies. Pixel tags are used in combination with cookies to track activity on a site by a particular device. When you turn off cookies, pixel tags simply detect a unique website visit. We (or advertising providers we work with) may use cookies to, among other things, “remember” you (e.g., when you visit the Site), track user trends, and collect information about how you use our third-party sites or interact with advertising.

Our advertising providers (including third-party ad servers) may provide you with interest-based advertising based on your online browsing activity, and may use these tracking technologies to collect and use non-personally identifiable information. (For more information see, “Advertising” below.)

    • Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.

2)  Referrals
You may choose to share content from Expeditions.comby sending emails via our share feature.  We may share additional information with those individuals, however, they can opt-out of receiving future emails from us by using the unsubscribe feature in emails they receive.

3)  How We Use and Share Your Information
Lindblad Expeditionsonly uses your personal information for the original purposes it was given and as described herein. Your personal information will not be sold to third parties.

We share personal information with our service providers, suppliers and other third parties who need to know in order to deliver services on behalf of, or to, Lindblad Expeditions. We use your personal information to contact you regarding matters relevant to the underlying service provided and/or the information collected.

Please note that personally identifiable information is used to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personal information to support and enhance your use of the Site and its features, including without limitation: fulfilling your booking reservation request; providing customer service; providing custom content; and otherwise supporting your use of the Site. We may also share your personal information with our affiliated companies, including so they can provide you with information about their products and services that may be of interest to you.  You can learn more about Natural Habit Adventures’ privacy practices by reviewing their privacy policy.

We may permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. This is collected in order to better understand our Web site usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. We may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your requests.

Lindblad Expeditions contracts with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, promotions management and payment, including credit card processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lindblad Expeditions.

Advertising

Lindblad Expeditionsand its third-party advertising network partnersmay use your personal information, including your online browsing activity, for targeted interest-based advertising based on things such as region, gender, interests, goals, habits, etc. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by Lindblad Expeditions.  Currently, our Site does not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads.

You may learn more about interest-based advertising and opt out of interest-based advertising from Lindblad Expeditions and other online advertising companies that are also members of applicable self-regulatory organizations by visiting their opt-out links:

Legal Disclosures

We will share personal information with third party companies, organizations or individuals outside of Lindblad if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of Lindblad, our users, customers or the public as required or permitted by law.

Transfer in the Event of Sale or Change of Control.  If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

We are not liable or responsible for the personally identifiable or other information you choose to submit on our blog or any other publicly accessible area of the Site.

We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Lindblad Expeditions when we have your consent to do so.

4) How We Protect Your Information
We are committed to taking reasonable and appropriate measures to protect the information we receive from you. We take reasonable and appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us.  There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.  It is your responsibility to protect the security of your login information.  

5)  Accessing and Updating Your Personal Information and Preferences
We provide mechanisms for updating and correcting your personal information for many of our services.  You may notify us at any time via explore@expeditions.com to make changes to your personal information or to opt-out.

6)  Email Choice/Opt-out
If you no longer wish to receive updates or notifications may opt-out of receiving these communications by choosing the opt-out link in any of our email communications or you can email us via explore@expeditions.com

 7) Children's Privacy and Parental Controls
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors. If you believe we might have any information from a child under the age of 18, please Contact Us Online

8) Disclaimer to Security
By consenting to the Terms and Conditions of the Site and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

9) Notification of Changes
Lindblad Expeditionsreserves the right to change this Privacy Policy from time to time at its sole discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent in accordance with applicable law, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

10)  California Privacy Rights

Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2016 will receive information regarding 2015 sharing activities).

To obtain this information, please send an email message to explore@expeditions.com with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

11.  Consent to Processing of Personal Data in United States

If you are a resident of the European Economic Area (EEA) or other jurisdiction outside of the U.S., in order to provide our Site, products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to the United States. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information.  We are committed to protecting the privacy and confidentiality of personal information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. By using and accessing our Site, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.

12)  CONTACT INFORMATION:
If you have any questions or concerns regarding this Privacy Policy please contact:

Lindblad Expeditions
96 Morton Street
New York, NY 11201
212- 261-9000

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